Privacy Policy
Effective Date: April 19, 2025
Diligent Solar LLC ("Company," "we," "our," or "us") values your privacy. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website diligent-solar-llc.com and interact with our services.
What We Collect
- Personal Information: Name, email address, phone number, and any other details you provide through forms, inquiries, or purchases.
- Usage Data: IP address, browser type, pages visited, and other analytics to improve user experience.
- Cookies & Tracking: We use cookies and similar tools to enhance performance and analyze traffic.
How We Use Your Info
- Respond to inquiries and provide quotes
- Confirm and schedule services
- Improve website performance and user experience
- Comply with safety and legal obligations
Data Security
We implement security measures to protect your information. While no online method is 100% secure, we strive to safeguard your data from unauthorized access.
Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices or content.
Your Choices
You may contact us at any time to access, update, or delete your personal data by emailing [email protected].
Updates to This Policy
We may revise this policy periodically. Changes will be posted on this page with a new effective date.
Cancellations & Refunds
Diligent Solar LLC offers a 14-day cancellation window for scheduled services, provided that no work has commenced. Cancellations must be submitted in writing via email to [email protected] or [email protected].
Once work begins, service fees are non-refundable, including labor for panel removal, reset, critter guard installation, or related travel expenses.
Scope of Services
Diligent Solar LLC specializes in the removal and reset of solar PV, solar thermal, and solar air panels in coordination with roofing contractors. Our work is strictly limited to physical panel services and does not include energy production guarantees, solar system redesign, or financial advisory.
Customer Responsibilities
Clients must ensure full roof access on the scheduled date, confirm power is disconnected where needed, and disclose any special mounting or wiring configurations in advance. Delays due to lack of site access or misinformation may result in additional charges.